Enso Clock Support
Thank you for purchasing an Enso Clock! Find answers to your product questions or issues here.
Q: How do I store a timer in memory?
There are three memory banks for saving your timers (M1, M2, and M3). Each memory location is capable of storing up to a 50-interval timer. When you store a timer into memory it is like saving a snapshot of the current timer that is displayed on the screen. The entire timer (including all set intervals) is stored into the memory location. If you would like to use the memory to store timers it is important first to verify that the target memory location is available. Small numbers (1, 2, and 3) appear on the display just inside the Enso Ring next to the corresponding memory buttons to indicate a saved timer in the respective location. A memory is stored in an open location by holding down a memory button until you hear a beep. To erase the memory, hold down the memory button again until you hear a double beep. If you would like to save a timer into an occupied memory location, you must first erase the memory location since pressing the memory button will immediately recall the saved timer, replacing whatever timer you just set in the current timer.
Q: How do I program a timer with multiple Intervals?
An Enso Clock timer can be programmed with up to 50 Intervals. When looking at a Timer, the current Interval count is displayed on the screen just below the larger timer digits. Timers initially have only one Interval and thus "Interval 1/1" is displayed. This indicates that Interval number 1 of 1 total intervals is being displayed in the large timer digits. Use the Plus and Minus buttons to adjust the time of the current Interval. If you would like to add a new Interval to this timer press and hold the >> button for a few seconds. You will see the Interval count display update to show that a new Interval has been added. The Interval count should now read "Interval 2/2". This indicates that Interval number 2 of 2 total intervals is being displayed. Use the Plus and Minus buttons to adjust the time of the new interval. Short pressing the >> or << buttons will change the current Interval that is displayed on the screen. Long pressing the >> button will add a new Interval. Long pressing the << button will delete the current Interval.
Q: Why does the Enso Clock not function after replacing the batteries?
The type and age of the batteries greatly affects the functioning of the Enso Pearl. All batteries are not created equal. There are multiple formulations for batteries with differing performance characteristics. The strongest batteries are typically Alkaline or Lithium in composition. It is also easy to just stick to the major brands such as Duracell or Energizer as these work well in the Enso Clock. Batteries also naturally lose their charge over time so older cells will not perform as well as newer ones.
Q: Can I use rechargeable batteries in the Enso Clock?
Rechargeable batteries differ greatly in their composition with varying capacities and power levels. We have encountered a few cases in which customers have not had great success in using rechargeable batteries. However, other customers have found that Eneloop rechargeable batteries work well with the Enso Clock. Please be sure to fully charge the batteries before using them with your clock.
Q: How do I remove the battery door on the back of the Enso Clock?
The battery door can initially be tough to remove as it is a pretty tight fit. We recommend pressing down on the small triangle just below the Salubrion logo on the battery door and then sliding in the direction of the arrow to remove the door. If this does not work, we have also found it helpful to press the edge of a credit card into the long groove that is just below the small triangle. This will help to release the locking clip so that the battery door can be removed.
Q: What do I do if the stand on the back of my clock has broken?
The stand on the back of our clocks was designed to fail gracefully. Thus, if the stand breaks it can easily be replaced with a new part. Please send us a message with your shipping address as well as your Enso model (Enso Clock or Enso Pearl) and we would be happy to send you a replacement free of charge.
Need Additional Support?
If you have any other product-related questions, please contact Salubrion Customer Service.
Frequently Asked Questions
Q: What different timing modes are available in the Enso Clock?
The Enso Clock's timers can be configured as Interval countdown timers. An Interval Timer is a set of sequential timers (Intervals) that will countdown one after the other. Interval Timers can be programmed with up to 50 Intervals.
Q: Does the clock work in both 12- and 24-hour format?
The clock can display time in either 12- or 24-hour format.
Q: Is there a backlight?
The Enso Clock's display has a dim backlight that will illuminate the screen in a dark room. Pressing the Enso button will turn on the backlight for a few seconds before it is automatically turned off. Due to power limitations of the clock's batteries the backlight cannot be illuminated continuously.
Q: What type of batteries does the Enso Clock use?
The Enso Clock uses two AAA batteries. We recommend non-rechargeable Alkaline or Lithium batteries for optimal performance of your clock's chimes.
Q: How long do the batteries in the Enso Clock last?
Battery life is greatly dependent on the way that you use your clock. The alarm/timer sounds and backlight use the most energy. Our customers have experienced battery life of 1-2 years with average use. When the battery charge gets low, a low-battery icon will appear on the screen indicating that the batteries need to be replaced.
Q: Where is the Enso Clock manufactured?
The Enso Clock is manufactured through our partners in Southern China. We maintain our own office in Hong Kong to continuously work with our manufacturing partners, ensuring that our products are crafted with the highest quality.